This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization. So this application does not only work as IT Help desk Application but as a complete Help desk or service desk for your organization. Truly multi location application which supports centralized management as well as decentralized management of services. This module works as an internal service request management, so users can raise service request to any department of his/her location. Features like linking the service request helps inter-department communication on a particular service request.
Active Directory integration. Notice Board. Knowledge Base. Surveys and Polls. Photo Gallery. E-Logs (Replacement of Physical Log books). Task management. It works like a tailor Made intranet application for the complete organization.
IIS, SQL Express 2008