Customer feedback software from eZee Technosys, eZee iFeedback gives your hotel and restaurant the tool through which you can effectively collect reviews, opinions or any data that is important to your business. A versatile online feedback system for hotels and restaurants that allows building stronger relationships with guests and customers. Powered with robust features, eZee iFeedback will give hotels and restaurants complete freedom when engaging customers and also flexibility on when and how to collect feedback. eZee iFeedback will adapt naturally with hotel and restaurant operations, enhance overall customer service, and provide a strong community for future success. The various benefits of System are like: Customizable Surveys: Create your own survey with customized forms according to the specific requirements relating to the products and services offered by your establishment. Comment Section: Comment section allows your customers to enter personal message or opinion about your product and service giving you a different viewpoint that may not be reflected on the feedback form. Multilingual Feedback: The feedback forms can be generated in different languages allowing your customers to give feedback in their preferred language. Branding: Keep your hotel and restaurant branding strong with eZee iFeedback's theme support that enables you to customize the total look and feel according to your own brand. Clients will only see your hotel and restaurant brand which will create stronger brand loyalty. Reports & Analytic: Multiple report types can be generated in the system for accurate analysis and better understanding of your customer behavior. Instant Alert via Email & SMS: eZee iFeedback will automatically send an Email and SMS to the concerned department when a customer gives a negative feedback. Social Media Integration: eZee iFeedback is integrated with various social media outlets such as Facebook, Twitter, etc. allowing you to publish the results of the feedback form on your social network page. Backup: Automatic backup for all the data collected which can be restored easily without any hassles.
What is new in this release:
Automated feedback system