Freshdesk is an online help desk software that allows you to support customers using e-mail, phone, the Web, Twitter or Facebook. Customer support is no more just about answering e-mails and phone calls. Your customers are now talking about you on blogs, forums, Facebook, Twitter and other engagement platforms of their choice. Are you responding to them where they are? Are you capturing product development ideas from them? Freshdesk is an online customer support software that seamlessly integrates traditional customer support channels like e-mail, phone, the Web and chat with new social channels like Facebook and Twitter.With Freshdesk there is nothing to download or install - you don't have to babysit your helpdesk or worry about server upgrades and patches. You focus on providing a great support experience to your customers and leave the rest to Freshdesk.