Your technicians will spend more time solving problems helping keep your environment always ready for the next best business decision you make. Helptual Ultimate is both secure and easy to use.
Includes all the capabilities of Helptual Viewer and Helptual Pro Kill or start processes on remote PC's Remotely reboot, shutdown or logoff PC's for maintenance purposes Retrieve critical printer information remotely like the printer driver, name and IP address Set the default printer remotely and print a test page as well Wake remote computer up (Wake On Lan) Store and manage entire infrastructure in SQL Server database Reporting services with ad-hoc reports and custom searching for infrastructure and asset information including HTML5 reports Retrieve cached data from computers even when they are turned off Securely delete files from remote PC's Export data to CSV for custom Excel reporting and data management Custom ticketing system designed and geared towards your computer infrastructure Create new tickets, importing the currently searched computer and user information being queried Tag tickets based on computer asset information critical to fixing an issue or updating a technician Track ticket history for all tickets or a current ticket Custom reporting designed to help management streamline solving tickets and report issues like break/fix analysis Create custom names for priorities, categories and status for all tickets Tailor your ticketing system to reflect your management heirarchy with entire departments and teams customizable Send custom e-mail updates any time a ticket is created or changed to crucial members of the support team or users involved AES-256 file and folder encryption along with Windows DPAPI Automatic updates for new features - for the life of your product.
What is new in this release:
Version 18.104.22.168 may include unspecified updates, enhancements, or bug fixes.
SQL Server 2005 Express/2005 Standard