osTicket

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osTicket
Software Details:
Version: 1.9.9 updated
Upload Date: 20 Jul 15
Developer: osTicket.com
Distribution Type: Freeware
Downloads: 207
Size: 7033 Kb

Rating: 3.0/5 (Total Votes: 2)

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It's an attractive alternative to high-cost and complex customer support systems.

What is new in this release:

  • Update user information for existing users when importing CSV.
  • Agent names are consistently formatted and sorted throughout the system.
  • Memcache session backend support. (See include/ost-sampleconfig.php).
  • Email domain validation includes DNS record verification.
  • Make ticket queue selection sticky.

What is new in version 1.9.8.1:

  • Update user information for existing users when importing CSV.
  • Agent names are consistently formatted and sorted throughout the system.
  • Memcache session backend support. (See include/ost-sampleconfig.php).
  • Email domain validation includes DNS record verification.
  • Make ticket queue selection sticky.

What is new in version 1.9.7:

  • Remote IP is logged for staff replies
  • Add option to require client login to view knowledge base
  • Internal activity alert, replacing the internal note alert, includes alerts of responses made by other agents
  • Email system now uses LF instead of CRLF as the default
  • Mass actions for user directory
  • Unassign tickets on transfer if current assignee is not a member of the new department and the department has "Restrict assignment to members" enabled

What is new in version 1.9.5.1:

  • Added support for organization vars in templates (%{ticket.user.organization...})
  • Canned responses feature can now be disabled
  • Drop link redirection through l.php
  • Use unified file download script. Links can now be shared with external users and accessed without authenticating.
  • Ticket filters support matching and banning based on the Reply-To user information

What is new in version 1.9.2:

  • Form data entered to custom forms is preserved when switching help topics
  • Update to Redactor 9.2.4
  • Using canned responses no longer requires [Append] click
  • Guests can sign out
  • Filter by custom list item properties
  • Time selection is based on admin configured time format
  • (Optionally) clients can access tickets without clicking email link
  • Introduction of signals for mail filter plugins

What is new in version 1.9.0:

  • User and Organization Notes
  • Form Management
  • Client Login and Registration
  • External Authentication Support

What is new in version 1.8.0.1:

  • Enhancements:
  • Allow edit of user on the ticket open page
  • Display complete contact information to lookup dialog
  • Clarify mysqli extension requirement on install and upgrade pages
  • Added option to display unprocessed name (original)
  • Bugfixes:
  • Fix parser error for PHP < 5.3 on upgrade and install
  • Remove dependency on mbstring (for real this time)
  • Fix incorrect advanced search hits on some custom fields
  • Custom forms require a title (otherwise you can't click on them to edit)
  • Update client phone number on ticket view page after update
  • Fix regression where validation errors were not shown on new ticket form
  • Fix bug where client name and email were not filterable for web submissions
  • Fix various autocorrect annoyances
  • Performance and Security:
  • Improve performance of ticket filtering on some configurations
  • Fix possible cross site scripting (XSS) vulnerability on display of contact information values

What is new in version 1.8.0:

  • %{response} placeholder is available for new ticket notice, which contains only the response
  • Ticket queues now show time of last update with in date+time format
  • Claim ticket on response
  • Help tips added for custom fields page (more to come)
  • Changing user on ticket edit allows creating a new user
  • Ticket view page allows changing user to a new user
  • Ticket by staff page doesn't require user information for existing users

What is new in version 1.7.1.3:

  • Bug fixes:
  • Cookie domain cannot have a port number.
  • ROOT_PATH is detected on Windows0.
  • Do not double encode XML entities in ticket thread titles.
  • Display correct template description on edit.

What is new in version 1.7.1:

  • Bug fixes reported from the previous release.
  • New enhancements and improvements.
  • Security related fixe (SVA-2013-826).

What is new in version 1.7.0:

  • Ticket Filters Support
  • Dashboard Reports
  • Canned Attachments
  • Database-backed Attachments
  • Multi-File Upload Support
  • Service Level Agreements
  • Client-side Knowledge Base - Searchable FAQs
  • Ticket Export Support (PDF/CSV)
  • API - JSON/XML/EMAIL Support
  • Unicode - Better and more consistent international text handling
  • Flexible Template Variables
  • CSRF Protection

What is new in version 1.6.0:

  • Security related fixes.
  • Bug fixes reported from the previous release.
  • Captcha support.
  • Auto-refresh support.
  • Improved email parsing - support for nested mime messages (Apple Mail).
  • Improved ticket locking and auto-unlock support.
  • New template for staff created tickets.
  • Canned/premade response on new ticket page (staff).
  • Base variables support on canned/premade responses.
  • Session IP binding made optional.
  • Other minor improvements.

Requirements:

  • PHP 4.4 or higher
  • MySQL 4.4 or higher

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