Our customers use our software to provide support to their customers. It is a software suite that enables customer support or support desk agents to receive, process, and respond to service requests. With Ambit Support System ticket management capabilities you get to keep track of which conversations need your inputs right now, and which ones already replied. And since every support conversation is logged inside the customer's ticket, you know who else from your team has been working on this one, and what they said. It allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket.