SysAid >Help Desk Software is a an all-in-one IT Help Desk software that provides the essential features for managing IT tasks including: Asset Management, MDM, Monitoring, Knowledge Base, Live Chat, Password Reset, SLA, Reports & Analysis, Tasks & Projects, Calendar, and more. With integrated capabilities, SysAid gives IT admins one powerful and easy-to-use IT Service Management solution, in one place. SysAid includes standardized templates so you can get started right away, and fully customizable options to meet your day-to-day IT needs. SysAid's free mobile apps let you manage your help desk and assets on-the-go from your iPhone, BlackBerry, Android, and Windows Phone 7. End users submit help desk service requests via SysAid's intuitive End-User Portal, while the SysAid Help Desk enables you to predefine and apply automatic priority, escalation, routing and notification rules (email, SMS, service requests). SysAid manages system vitals by automatically scanning, listing and monitoring your organization's network (SNMP devices, hardware, software and change history) and raising early warning alerts (email, SMS). Support your users anywhere around the world, via SysAid Remote Control. Build a database of knowledge, tips, and how-to solutions for administrators and end users in the Knowledge Base. Additional ITIL Package (CDMB, Priority Matrix, Change Management, and Problem Management), SLA/SLM, Tasks and Projects, and Manager Dashboard modules are also available. SysAid is deployed in over 100,000 organizations in 140 countries around the world, and features an active online Community Forum and regular training programs. SysAid has a free trial, and a free version for small to medium-sized organizations. SysAid's newest version 9.0 includes integrated Mobile Device Management capabilities that let you manage all mobiles devices as assets right from Asset Management.
What is new in this release:
The biggest highlight of SysAid 9 are the new SysAid Mobile Device Management (MDM) capabilities, which let admins control all mobile devices as assets, and is integrated right into Asset Management. SysAid 9 also delivers the top 2 customer requests: a new UI design for the Knowledge Base, and dual screen Remote Control. SysAid's ITIL is officially certified by world renowned Pink Elephant and holds a PinkVERIFY v3.1 certification.