Casengo

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Software Screenshot:
Casengo
Software Details:
Version: 1.8.6
Upload Date: 14 Dec 14
Developer: Casengo
Distribution Type: Freeware
Downloads: 6

Rating: 5.0/5 (Total Votes: 1)

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Casengo helps you to respond to customers faster than ever and improve their satisfaction with a groovy mixture of real-time chat and e-mail. To configure the live chat for your website, you must have a Casengo account. You can monitor, record and manage incoming and outgoing communications across email, chat, phone and twitter. When a case goes green, pull out your best lines for real-time chat with a personal touch. Don't let your smooth talking get in the way of super-fast query handling - simply add macros (canned responses) and you're halfway there. Add a note, give it a label, define the priority and update the status. Now you're really managing customer inquiries intelligently.

What is new in this release:

- Stability fixes

Limitations:

30-day trial, after trial: first agent always free.

Screenshots

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