Voicent CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and integrating with your business process seamlessly, Dashboard enables agents to deliver superior customer experiences for your organization. Key Features: Fully integrated with Voicent Call Center CRM, agents are able to manage customer CRM records directly in Dashboard. Full integration with Call-scripting. Embedded browser that can automatically convert phone numbers to easy, click-to-call buttons. Includes a dialpad that can transfer, hold, park, record, and play audio during calls. Includes a special window for entering call notes and a drop-down box for quickly setting call dispositions. Visually displays incoming call ACD queues. Easily schedule customer callbacks, with automatic call back reminders. Fully integrated with Voicent FlexPBX for direct outbound dialing and voicemail handling. Allows integration and customization with 3rd party CRM services and software, such as Salesforce.com, SugarCRM, ZohoCRM, and MySQL databases.
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