LiveChat

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Software Screenshot:
LiveChat
Software Details:
Version: 3.4.0 updated
Upload Date: 9 Aug 16
Developer: Livechat
Distribution Type: Shareware
Price: 16.00 $
Downloads: 0
Size: 2020 Kb

Rating: 0.0/5 (Total Votes: 0)

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LiveChat is an online chat software solution in SaaS model. It helps both visitors and owners of the e-commerce Web site. With chat button placed on the Web site, visitors receive simple & quick access to live chat with customer service representatives or sales support without installing any additional software. At the same time operators have got even more functionalities: personal and automated chat invitations, web traffic monitoring and real-time visitor information are just basic features to start with. LiveChat application includes search engine icons to make easy recognizing referring Web site and keywords, the possibility of setting up link shortcuts, co-browsing, opening links on customer side, using tag-based canned responses and transferring the customer between different agents without losing chat history. LiveChat allows holding multiple with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, integrations with CRM software (Salesforce, SugarCRM), e-commerce platforms (Shopify, ZenCart, Magento), CMS platforms (Joomla, Drupal, Wordpress), remote desktop tool (LogMeIn Rescue) and help desk software (Zendesk). For more complex implementations, group and department setup is possible with additional rights management. Shared chat history and advanced reporting and analytics section make LiveChat useful tool in online sales and support. The application fills the gap between phone and e-mail communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the Web site and guiding them through the sales process. All the data transmission in LiveChat is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.

What is new in this release:

  • New: Canned responses Read More
  • New: Supervise chats in real time Read More
  • New: Integration for Zendesk, SugarCRM, Highrise and others Read More
  • New: Customer message sneak-peak Read More
  • New: Growl notifications (requires Growl installation)
  • New: Offline mode preserving UI & chat windows
  • New: Auto-reconnect on lost connection or wake up
  • New: Multiple login sessions support

Limitations:

14-day trial.

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