In a typical help desk scenario, an employee's access to a business application stops working. She sends an email to the help desk inbox and hopes for an eventual response. Most help desk solutions improve the process with features like email to ticket conversion, a self service portal, queue management, and ongoing issue tracking. EnterpriseWizard completes the package with our adaptive business rules engine, graphical workflow editor, centralized knowledge base, and granular searching and reporting. With these powerful tools, we can customize and automate your help desk's behavior to match your company's exact business process. We also include the natural extensions of the help desk right out-of-the-box -- to manage change requests, projects, timekeeping, customer surveys, and assets. Turn these functions on or off as desired to implement a fully integrated, complete IT service desk solution at no extra cost.