FocalScope is a leading email management and live chat software built on a Microsoft SQL database for customer support and helpdesk. The system is browser based for both Windows and Mac. FocalScope offer integrated features like: Personal/Group Email Accounts, Email Threading, Agent, Status, Ticket Ownership, Ticket Priority, Standard Reply Templates, Auto Reply Template, Categories, Internal Notes, SLA, Escalations, Email Workflow Processing, Ticket Queue, Ticket Backlog, Alerts, Reporting, Activity logging, Live Chat, SMS, Calendar, Document Center and To Do lists. Also, the FocalScope software offers integration to SugarCRM and Twitter. FocalScope runs on a browser on Windows or Mac. FocalScope supports IMAP, POP3 and SMTP. FocalScope also offer an App for Iphone and Android phones.