HelpDeskSAAS is a help desk software-as-a-service (SaaS) for customer service and support that lets you manage user tickets, organize your work and assign tasks to your help desk team. It's a role based, web-native, best of class help desk pplication that takes full advantage of the web to deliver customer support management to a browser without dedicated resources. HelpDeskSAAS is designed for small to mid-size companies that are looking to improve how they provide service and support to their customers. HelpDeskSAAS is complemented by a set of "best practices" that ensure consistency in your service message, improve your support process and facilitate the delivery of world-class customer service. HelpDeskSAAS support processes on both sides of the help desk. On one side, team members with the appropriate access permissions can monitor the entire service support functionality from the browser of any web-connected computer. On the other, both internal and external customers can submit online requests, check the status of their requests, or browse the online knowledge base.
What is new in this release:
- Access from smartphones and mobile devices
- Internal ticket tags for classification and categorization
- Bulk actions on the ticket list
- Full email to ticket conversion with attachments
- Internal notes and team discussions
- Client self-registration with admin approval
Web based product without dedicated resources needed. Web browser only.